Privacy Policy

1. Controller and contact details

Controller: syncstratalab.com (LLC).

• Address: 34a Velyka Vasylkivska St, Kyiv, 01001, Ukraine
• Email: contact@syncstratalab.com
• Phone: +380 500 866 4116
• EDRPOU (registration): 99366595
• Legal representative: Martin Anderson, Managing Director

2. What personal data we collect

Depending on how you interact with the site, we may collect:

• Contact details (name, email, phone) provided in booking/lead forms.
• Trip booking details (pickup/drop-off information, dates/times) that you enter.
• Communication details if you contact us (messages, requests, attachments if you provide them).
• Technical data (device and browser identifiers, IP address, log data, cookies/similar technologies) to provide and secure services.

3. How we use personal data

We use personal data to:

• Process your booking request and/or contract-related steps for car rental services.
• Respond to inquiries and manage customer support.
• Provide service communications (confirmations, updates) related to your request.
• Ensure security, fraud prevention, and system reliability.
• Comply with legal obligations.

4. Legal basis (Ukraine)

When processing personal data, we rely on the Ukrainian framework for lawful processing, transparency, and (where required) consent under:

Закон України «Про захист персональних даних» від 01.06.2010 № 2297-VI.

5. Cookies and similar technologies

We may use cookies and similar technologies to operate the site, improve performance, and understand how visitors use the service. Where required by law, we provide notice and collect consent.

6. Sharing and transfer of personal data

We may share personal data with service providers and partners who help us run the website and deliver car rental services (for example, hosting, technical support, payment/booking workflow where applicable). We require such parties to protect personal data and use it only for specified purposes.

7. Your rights

Under Ukrainian personal data protection rules, you may have rights related to access, correction, and other legitimate requests regarding your personal data. To exercise your rights, contact us using the details above.

8. Complaints and out-of-court dispute resolution

If you have complaints related to car rental services, you may submit a complaint to the business.

Consumer complaint and out-of-court dispute resolution procedures are governed by:

Закон України «Про захист прав споживачів» від 10.06.2023 № 3153-IX, Стаття 39. Порядок подання скарги споживачем суб’єкту господарювання, Стаття 40. Порядок позасудового врегулювання спорів.

Where available for e-consumer dispute resolution, you may use the e-consumer dispute portal:

Закон України «Про захист прав споживачів» від 10.06.2023 № 3153-IX, Портал е-покупець.

9. Remote contracting and information

If the car rental offer is concluded remotely, you should be able to access required information at the least-ambiguous point of offer and use contract-related rights correctly.

Relevant legal requirements include:

Закон України «Про електронну комерцію» від 03.09.2015 № 675-VIII, Стаття 7. Правовий статус продавця (виконавця, постачальника) товарів, робіт, послуг в електронній комерції.

Закон України «Про захист прав споживачів» від 10.06.2023 № 3153-IX, Закон України «Про електронну комерцію» від 03.09.2015 № 675-VIII.